This Privacy Notice sets out how The Chrysalis Coach uses and protects any information that you give us in the course of your interactions with our business, or when you use this website.

The Chrysalis Coach is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy.

This Privacy Policy tells you what to expect when we collect and use your personal information. It applies to information we collect about:

  • Visitors to our website
  • Surveys and market research that we carry out
  • Individuals who use our products or services
  • Individuals who subscribe to our newsletter or request information from us

What information do we collect?

We may collect the following information:

  • Name
  • Contact information, including an email address
  • Demographic information, such as a postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

What do we do with this information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, events or other information that we think you may find interesting, using the email address you have provided.
  • From time-to-time we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information you provide to make changes to our business processes or website.

Visitors to our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being visited on our website. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

By entering your email address to be added to our mailing list, you are agreeing to be contacted by The Chrysalis Coach for direct marketing purposes to offer you access to programme, course and event bookings.

You may unsubscribe at any time.

We will never sell, distribute, or lease your personal information to third parties unless we have your permission, or are required to do so by law.

We use a third party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.


We use a third party service,, to publish our website. This site is hosted by New Creation, Lurgan. We use standard methods to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. Visitors that wish to leave a comment on our blog are required to enter a name and email address.

Social media

We have social media profiles on Facebook, Instagram, Google+.

If you send us a private or direct message via social media the message will be stored on those sites but will not be shared with any other organisations.

Email communication

We use anti-virus software from Gmail to monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Customers and Consumers

We offer various services. We have to hold the details of individuals who have requested our services to enable us to supply them. However, we only use these details to provide the service the person has requested, and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Your rights

You have the right to ask for your personal information to be securely disposed off or deleted at any time but this will then mean you can no longer be contacted by The Chrysalis Coach.

You also have the right to “unsubscribe” from our membership or e-newsletter at any time.

Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.


We try to meet the highest standards when collecting and using your personal information.

We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.

This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Individuals can find out if we hold any of their personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you, we will:

  • Give you a description of it;
  • Tell you why we are holding it; and
  • Let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold, you need to put the request in writing, and send it by email.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us at the address below.

Disclosure of personal information

Unless required to by law, we will not disclose personal data without consent. 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was first published on 8.03.2021 and is regularly reviewed.

How to contact us

If you want to request information about our privacy policy you can email us at

First Published 8th March 2021

Reviewed and updated 18th September 2022